FAQ

General

What's the shipping cost?

We offer free shipping in the U.S. on all orders over $65. Otherwise, the cost to ship anywhere within the U.S. is $4.50. International shipping costs may vary.

When will I receive my products?

Delivery typically takes 4-7 business days. During busy holiday seasons, there may be a delay on orders due to high demand during a short time period. Never hesitate to contact us at info@celticherosupps.com if you have any questions.

What's your refund policy?

We have a 30-day return policy. If, for any reason, you are dissatisfied with your purchase, you have 30 days after receiving your item to request a return and receive a full refund (or be shipped new product).

To start a return, you can contact us at info@celticherosupps.com. Please refer to the refund policy at the footer of the page for more information. If you cancel a non-subscription order before the order is confirmed to be shipped, you will be issued a full refund. We strive for complete customer satisfaction.

How can I cancel my order?

Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.

Can I track my order?

Yes. Once your order is confirmed, you'll always receive an order-tracking link via email.

Do you ship internationally?

Yes. International shipping costs vary depending on the destination country. Please note that we are not responsible for any custom duties or taxes that may occur upon receipt.

Subscription

What are the subscription benefits?

When you subscribe, you receive a 25% discount on all subscription orders. Additionally, with a subscription, you'll always receive your favorite products in a timely manner and never run out. We're committed to offering the best we possibly can with our subscription deal.

How do I cancel?

Subscribers can cancel anytime through their account portal. Cancellations take effect at the end of the billing cycle, so you may still be charged for the ongoing cycle if cancelling in the middle of the cycle. Subscription billing is automated and remains active until cancellation, so please let us you have any questions or concerns at info@celticherosupps.com. We are always eager to assist for complete customer satisfaction.